Refund policy

Cancellation

Orders may be canceled within 12 hours of purchase for a full refund.

Once an order has been processed, packed, or shipped, it can no longer be canceled. In such cases, customers must follow the return procedure after receiving the item.

To request an order cancellation, please contact us as soon as possible at:

Email: support@bombonds.com

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@bombonds.com.
Please contact our Customer service at info@bombonds.com to get the return address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons unless they arrive damaged or defective:

  • Underwear
  • Panties
  • Shapewear that has been worn or washed
  • Intimate apparel
  • Gift cards
  • Final sale or clearance items

Return Request Procedure

Before returning any item, customers must contact us for return authorization.

Please email:

support@bombonds.com

and provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photos (if applicable)

Returns sent without prior authorization may not be accepted.

Return Address

Please do not return products to the sender's address shown on the package.

Return Authorization Email: support@bombonds.com

Returns must be authorized by our customer support team before being sent back. Return instructions and the designated return address will be provided after your return request has been approved.